ITAL Seeking Help Desk Technician

IT Audit Labs is seeking a Help Desk technician for a local twin cities client in the public sector. As a Help Desk technician, you will serve as a key point of contact to provide timely, quality support and assistance for PC workstation hardware and all connected peripherals.

Responsibilities

• Provide basic support for standard PC workstations and specialized departmental software as needed

• Provide telecommunications support; logging, categorizing, and prioritizing the details for IT service incidents and service requests

• Work to restore service and fulfill requests; perform related duties as assigned

Minimum Qualifications

• One year of experience in computer technology or customer service support in a technical environment

• Associates degree* in Technology, Computer Science, Information Systems, or related field

• *Two years of applicable computer technology experience or customer service support in a technical environment may substitute for the secondary education requirement. In which case, three years of related experience is required.

• Fluency in Microsoft Office collaboration suite (Outlook, Teams, Word)

• Strong written and verbal communication skills

• High level knowledge of a wide variety of computer hardware and software

• High level knowledge in OS repairs, equipment malfunctions, and software upgrades

The ideal candidate Must Have

• Meet minimum qualifications for experience/education requirements

• Ability to troubleshoot and apply critical thinking while engaged with end users

• Ability organize and manage multiple tasks in a timely manner

• Ability to communicate technical information to non-technical audiences

• Ability to troubleshoot and apply critical thinking

• Ability to work onsite Monday through Friday, from 8:00 am to 4:30 pm

Additional notes:

Hourly rate determined on qualifications and experience. Early August start date preferred.