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ITAL Seeking Technical Writer

IT Audit Labs is seeking a Technical Writer to support a project work stream that aligns with the release of a new and improved Service Desk tool.


Responsibilities


  • Revise existing Knowledge Articles for continuity and ease of use for Service Desk agents

  • Revise existing Self-Help articles designed to support end users with new Service Desk tool

  • Create Knowledge articles as needed that align with current template and writing style

  • Create Self-Help articles as needed that align with current template and writing style

  • Lead project meetings and maintain notes of actions and deliverables

  • Provide project updates to clients and internal resource teams

  • Other technical writing needs, as requested by client


Qualifications


  • Bachelor’s degree or equivalent prior experience that can be demonstrated with examples of previous technical writing assignments and references

  • Fluency in Microsoft Office suite (Outlook, Excel, Teams, Word, PowerPoint, etc.)

  • Strong written, verbal and collaboration skills


The ideal candidate Must Have


  • Self-starter with the ability to determine priorities, plan workload, and meet deadlines

  • At least 3 years of experience as a Technical Writer in the IT industry

  • Demonstrated work of previous Knowledge Articles authored

  • Must be available during client standard business hours of 8 am to 4 pm, CST


The ideal candidate Nice to Have

  • Ability to travel to offices in the Twin Cities 1 day per week to meet with client

  • Previous consultant/contractor experience in similar role

  • Previous experience with Ivanti Service Desk tool


Additional notes

This is a contract role, full time (40 hours per week) for 3 to 9 months in duration. Hourly rate is determined on qualifications and experience. For consideration and more information, please submit resume. Candidate resumes will be evaluated in August and interviews will be scheduled in September.

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